Charlotte Mørch

Charlotte Mørch is an experienced professional in customer relations and digitalization, currently serving as Director, Head of Customer Relations at Tryg since March 2017, focusing on enhancing customer experience and satisfaction. Previously, Charlotte held roles including Director, Head of Digitalization & Customer Experience, and Product Owner for Min side, where responsibilities included developing self-service digital solutions and improving customer engagement. Charlotte's extensive career also includes positions at HK Danmark, Danske Bank, and PenSam, where Charlotte contributed to digital marketing, website management, and user experience optimization. Educational qualifications include a cand. it in Digital Design and Communications from the IT University of Copenhagen and various leadership and project management trainings from Tryg and other institutions.