Nicolai Bauer is a seasoned professional with extensive experience in customer and commercial excellence, currently serving as the Senior Director of Customer Excellence at Tryg since May 2017, focusing on digitalization, relationships, engagement, and AI solutions. Previously, Nicolai held the role of Senior Director of Commercial Excellence for Private DK, concentrating on product development, digitalization, customer experience, and go-to-market strategies. Prior experience includes positions at Telia Danmark from April 2015 to May 2017 as a Programme Manager leading consumer strategy, along with roles as Senior Offering Manager and various strategic positions. Earlier, Nicolai contributed to business development and strategy as a Commercial Manager at TDC and held multiple positions at Telia Danmark starting in January 2005, including Product Manager and Support Expert.
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