William M. is a skilled professional currently serving as a Senior Customer Service Advisor at Leyland SDM since February 2023, while also pursuing studies at TryHackMe since September 2022. Previously, William had an extensive tenure at Pret A Manger from June 2012 to October 2020, advancing from Sales Team Member to Assistant Manager, where responsibilities included strengthening key performance indicators related to profitability, team development, and operational processes. Additionally, William has experience in the food service industry as a Bar Waiter at Criniti's and extensive technical background as a Computer Numerical Control Operator at CASIT S.A.S. between January 2007 and December 2010. Educational qualifications include certifications in technical maintenance of automatic systems and a diploma in mechanical industrial technology from reputable institutions in Italy.
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