E Carola C.

E Carola C. has extensive experience in the administration of AR Remedy and Service Now, focusing on configuration, maintenance, and enhancements of the platform. They have managed various modules including Incident, Problem, Change, and Service Level Management (SLM). Currently serving as a Senior Project Manager and ITSM Architect at Tsoft, E Carola is actively involved in managing projects and teams for Banco Santander. E Carola holds a degree in Industrial Engineering from Universidad Mayor and is pursuing a degree in Agile Coaching at Instituto Profesional IPP.