Craig Donnison

Craig Donnison is an experienced customer service professional with a diverse background in various roles, including Customer Service Representative at TT Electronics plc and Supporter Care Adviser at Alzheimer’s Society. Craig has demonstrated expertise in effective communication through multiple channels and has a proven track record of managing customer inquiries and ensuring high-quality service delivery across organizations such as Amazon, Utility Warehouse, and Sage. A strong focus on first contact resolution and customer satisfaction has been a consistent element throughout Craig's career, which spans over two decades and includes positions in technical support, case management, and sales advisement. Craig's educational background includes training from Northumberland College and Northumberland Training Agency.