Alison Botro

Alison Botro is an accomplished executive with extensive experience in the insurance and technology sectors. Currently serving as the Executive Director at TTEC Digital since July 2019, Alison leads Pega and Microsoft delivery consultants. Previously, as the Portfolio Director for Sustaining Engineering at Guidewire Software, Alison established a strategic customer service and technical support organization and built a comprehensive team for software support and project delivery services. Alison also held the role of Vice President Client Services at Ventiv Technology, where responsibilities included managing account management, support, and training teams to enhance customer satisfaction and revenue growth. Earlier, as VP Implementation Services at Delphi Technology, Alison oversaw a consulting service organization through the full project life cycle. Alison began a career at Crum & Forster, progressing through roles at Cover-All Technologies and Accenture, ultimately acquiring significant expertise in systems analysis, project management, and client support. Academically, Alison holds a Bachelor of Science degree in Mathematics from Montclair State University.