Art Small is a seasoned CRM consultant with extensive experience in implementing Microsoft Dynamics 365 for Customer Engagement across various industries. Currently serving as a Principal CRM Consultant at TTEC Digital since October 2021, Art has previously held key roles such as CRM Capability Leader at ACTSolution and CRM Consultant at Avtex Solutions, where responsibilities included leading teams and managing client initiatives. Art's career also encompasses positions as a CRM Solutions Architect at Alithya and a Project Manager at OmniVue and ista North America, combined with a foundational role as a Quality & Productivity Engineer at Bank of America. Art holds a Bachelor of Science in Business Management from the University of Phoenix and has educational experience from Florida State University and Episcopal School of Jacksonville.
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