Craig Coen is a seasoned technology professional with extensive experience in solution architecture and contact center development. Currently serving as the Principal Solution Architect at TTEC Digital since March 2024, Craig is part of the SandcastleCX team, focusing on customer innovation in CX technologies. Prior roles include Genesys Cloud Architect at Beyond Finance and Senior Lead Engineer at American Family Insurance, where Craig specialized in system migrations and cloud development. With a background in leading development teams at Avtex Solutions and a technical lead at Abbott Laboratories, Craig has cultivated expertise in various platforms including Genesys Cloud and PureConnect. Craig holds a Bachelor of Science in Communication Arts from the University of Wisconsin-Madison.
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