Gary R.

Gary R. is a seasoned professional in customer experience transformation and technology, currently serving as a Senior CX Technology Leader at TTEC Digital since August 2025. Previously, Gary held positions such as Vice President of Advanced Digital Solutions at EXL, where the focus was on enterprise-wide CX transformation and AI-first strategies, and Senior Director of Customer Engagement Platforms at Ultimate Medical Academy, leading the modernization of customer experience technology. With a background that includes roles in telecommunications management and digital growth strategy, Gary has extensive experience in partnering with executive teams to drive scalable solutions across various industries, including capital markets, insurance, healthcare, and education. Gary holds an MBA in IT Management from Western Governors University and a Bachelor's degree in Management Information Systems & Project Management from the University of Maine at Presque Isle.