Jackie Maher is a Voice User Interface (VUI) Designer and Contact Center Business Analyst with extensive experience in enhancing caller experiences while reducing costs in contact centers. Currently serving as an Application Consultant Principal at TTEC Digital, Jackie leads design sessions and manages quality assurance for Genesys Cloud migrations. Previously, Jackie held technology leadership roles at Further and HealthEquity, spearheading IVR platform migrations and strategic initiatives that improved operational efficiency. Jackie's educational background includes an Associate of Science Degree from North Hennepin Community College, where they achieved a 4.0 GPA, and studies in Computer Science at Brown College.
Location
Minneapolis, United States
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