Jerold Baker is a Solutions Architect with over 25 years of experience in designing and implementing unified communications and contact center solutions. They managed the global unified communications infrastructure at Oshkosh Corporation, supporting over 15,000 users, and led a team that ensured 24/7 operation of voice and video services. Currently, Jerold serves as a Senior Solutions Architect at TTEC Digital, where they architect end-to-end contact center solutions for enterprise clients, utilizing technologies like Google Contact Center AI and Genesys Cloud CX. Jerold holds education from West Virginia Junior College-Morgantown.
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