John Hayes is a Senior Implementation Engineer at TTEC Digital, where they specialize in the implementation and support of Genesys PureConnect and Genesys Cloud. With over a decade of experience, John is recognized for their expertise in Voice over IP and the supporting network infrastructure for contact centers. Prior to TTEC Digital, John worked as an IT Systems Specialist at the State of Alabama Department of Labor from 2002 to 2014 and provided information systems support at Life Data Labs, Inc. from 1999 to 2001. John holds a BA from the University of North Alabama, earned between 1993 and 1998.
Location
Poulsbo, United States
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