Jonathan Hunt is a Principal Architect at TTEC Digital with 30 years of experience in IT voice and telecoms within the call and contact center environment. They have previously held roles as a Unified Communications Consultant at TP ICAP, a Senior IT Voice Engineer at Capital One, and have contributed significantly to various technology implementations and migrations. Jonathan has developed expertise in cloud, AI, and omnichannel platforms, specializing in NICE CXone and related systems. They are currently advancing their education in Cloud CX while having previously studied Counselling & Psychotherapy at the University of Leicester.
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