Jonathan Monestel is an Executive Director at TTEC Digital, leveraging over 15 years of experience in the technical field with specialties in VoIP and Unified Communications. Having served in various roles including Unified Communications Manager Support Engineer and VoIP Technical Consultant, they have developed expertise in project support, technical training, and escalation management. Jonathan previously held positions at Sykes and eLoyalty, where they honed skills in complex troubleshooting and customer service enhancement. Their leadership capabilities are evident through mentoring teams and optimizing processes across domestic and offshore operations.
Location
Costa Rica
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