Lee Clements is a seasoned professional with extensive experience in digital transformation and solutions architecture within the contact center industry. Currently serving as Senior Principal and Solutions Architect at TTEC Digital since October 2017, Lee specializes in delivering innovative solutions powered by Genesys to enhance customer relationship management through seamless omnichannel experiences. Prior to this role, Lee worked as Head of Delivery at West Unified Communications Services, overseeing end-to-end project delivery, and spent significant time at eLoyalty, a TeleTech Company, in various capacities, including Operations Manager and Support Specialist, where responsibilities included client management and technical support. Lee's career also includes roles as Systems Integrator at Checkmate Management Ltd and Application Developer positions at both Systems Technology Limited and Countrywide Independent Advisers.
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