Michael Chan is a seasoned UX and Creative Director with extensive experience in user experience and visual design, currently serving at TTEC Digital since September 2023. With a long tenure at IBM from February 1998 to October 2023 as User Experience Director, Michael produced visually appealing and technically sound experiences while leading UI development teams and collaborating with marketing, business, and technical teams. Michael's expertise includes working with SEO specialists to create compelling ideas and ensuring the translation of client brands into all deliverables, alongside managing onshore and offshore teams. Prior experience includes an analyst role with the Commonwealth of Massachusetts from June 1995 to February 1998. Michael holds a Master’s degree in Computer Information Systems from Bentley University and a BA in Economics and Mathematics from Boston University.
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