Prashanth Kumar is a seasoned Contact Center Architect with over 15 years of experience in the field, currently working at TTEC Digital. Prashanth is responsible for planning, sizing, and designing both new and existing contact centers while implementing call flows and integrations with the latest technologies. Prior to TTEC Digital, Prashanth held significant roles at companies such as Cisco, Wipro, and Hewlett-Packard Enterprise Services, where they focused on high-level design and implementation of contact center solutions. Prashanth earned a Bachelor of Engineering in Electronics and Communications Engineering from Visvesvaraya Technological University.
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