Robert Petera is a Senior Systems Software Engineer with over 10 years of experience in designing and deploying scalable contact center solutions. Currently, they are employed at TTEC Digital, where they specialize in Genesys Cloud and IVR design. Previously, Robert served in various roles, including Systems Software Engineer at TTEC Digital and Web Developer at the Smithsonian Institute of Tropical Research. They hold a Bachelor of Science in Computer Science from Bradley University and are certified in Genesys Cloud, demonstrating strong technical skills and effective communication abilities across teams.
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