Shane Lantz

Shane Lantz is an experienced IT Service Management professional currently serving as a Service Management Senior Analyst at TTEC Digital since March 2020. Prior to this role, Shane operated as an Independent Consultant for a brief period in early 2020 and has held significant positions with Synoptek and Ledgeview Partners, focusing on Microsoft Dynamics CRM and project management. In earlier roles at Thrivent and School Specialty, Inc., Shane developed expertise in release management and code deployments, while contributing to business process optimization at Guardian Life Insurance as a Business Analyst. Shane holds an Associate's degree in Business Administration and Management from Fox Valley Technical College and furthered education at Concordia University-Wisconsin.