Shannon Smith

Shannon Smith is a skilled Director of Technology Consulting, Strategy, and Operations at TTEC Digital, where they focus on enhancing customer experiences through effective contact center practices and innovative technologies. Previously, Shannon contributed to NiSource as an IT Project Specialist and held various managerial roles at Ontario Systems, Tangoe, and Eventus Solutions Group, leading teams and optimizing operational efficiencies. With a degree in Organizational Leadership from Wright State University, Shannon brings a wealth of expertise in project management, risk assessment, and customer relationship management from their expansive career spanning over a decade.