Simon Taylor

Simon Taylor is an accomplished professional with extensive experience in customer experience (CX) and unified communications. Currently serving as a Senior Principal Operations Manager at TTEC Digital since November 2019, Simon focuses on enhancing client business outcomes through innovative digital transformations. Prior roles include Principal Account Manager at TTEC Holdings, Inc., Enterprise Solutions Engineer at Vonage, and Network & Unified Communications Sales Lead at Keyloop. With a strong background in commercial operations and customer support management gained through positions at Dimension Data, Orange Business Services, and World Telecom PLC, Simon possesses a unique blend of technical expertise and leadership skills. Simon holds a Sup-Europe Diploma in Sales and Marketing from EM Normandie Business School and a BA (Hons) in European Marketing and French from Leeds Beckett University.