Sony Thomas is a seasoned professional with extensive experience in cloud-based enterprise contact center solutions and telecommunications. Currently serving as a Senior Solution Consultant at TTEC Digital and a Solutions Consultant at Quality Connex, Sony has a strong background in deploying Amazon Connect while working with VoiceFoundry ANZ since July 2018. Previous roles include Network Engineer at NetSec Solutions Pvt Ltd, where responsibilities included Unified Communications and network design, and Avaya Unified Communications and Contact Centre Specialist, focused on project delivery and PBX systems installation at Avaya. Sony holds a B.Tech in Electronics and Telecommunications from Mahatma Gandhi University, completed in 2007.
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