Todd Feltner

Todd Feltner is a seasoned professional in customer experience transformation and digital strategy, currently serving as the Digital CX/XM Strategist at TTEC Digital since 2018. In this role, Todd leads initiatives to modernize contact center operations, enhance customer experience, and facilitate enterprise-wide digital transformations through the integration of technologies such as CCaaS, CRM, and automation. Previously, Todd held key positions, including Director of CX Strategy at Concentrix and Director of Operations Excellence at Nordstrom, where efforts focused on unifying customer touchpoints and optimizing operational performance. Todd began a career in customer service and operations management at Discover Financial Services, driving significant enhancements in contact center performance. Todd holds an MBA in Business Management from The Ohio State University and the University of Phoenix.