Vinay Singh

Vinay Singh is a skilled Telecommunication Engineer and QA Testing Senior Analyst currently employed at TTEC Digital, where responsibilities include Genesys Cloud Testing, configuration, and call flow design, alongside a suite of relevant certifications in Genesys Cloud. Prior experience includes a role as a Quality Engineer at UnitedHealth Group, focusing on Cyara automation and IVR testing, as well as work as a Telecommunications Analyst, where expertise in Cisco ICM scripting and troubleshooting Avaya softphones was developed. Earlier, Vinay served as an Engineer Technical Support at VIS Networks, specializing in NICE Recording solutions and Avaya ASA. Vinay holds a B.Tech degree in Electronics and Communications from Maharana Pratap Institute of Technology, Kanpur.