Bruno Simões is a knowledgeable professional currently serving as the Knowledge Management Team Lead at Bitpanda since August 2021, after previously holding the position of Knowledge Management Specialist. Prior experience includes working at Entain from September 2017 to August 2021 as a Process & Information Management Analyst, where responsibilities involved managing customer service processes, consulting on process-related issues, and developing a customer service knowledge database. Earlier, Bruno was a Senior Customer Support Agent at bwin.party digital entertainment and worked as a Consultant at Altran, focusing on continuous improvement tasks in the aviation sector. Bruno's career began as a Process Engineer at Iberol, overseeing production processes in vegetable oil and biofuels. Educational qualifications include a Master of Science in Petroleum Engineering from Heriot-Watt University and a degree in Chemical Engineering from Universidade de Coimbra. Currently, Bruno is furthering education through edX.
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