Levi Freeman is an ITIL v4 Qualified Service Desk Analyst with SDA v8 Higher Mastery, focusing on enhancing IT service delivery through expertise in incident management and problem resolution. Currently a Senior Support Engineer at Turnkey IPS, Levi has previously held roles as a Service Desk Analyst at Tracsis plc and a BI Support Analyst at Scs Sofas. Levi's background also includes positions in the UK Civil Service and EY, where they worked as an IT Analyst and Tax Assistant. They are presently pursuing DP-600 and PL-300 certifications to further develop their skills in Power BI development. Levi holds a Bachelor of Science in Information Systems from the University of Newcastle-upon-Tyne.
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