Kaitlyn S.

Kaitlyn S. is an experienced professional in fraud prevention and claims management with a strong background in data analysis and training. Currently serving as a Fraud Prevention Specialist and Verification Specialist at Turo since April 2023, Kaitlyn previously worked at Lemonade from August 2019 to April 2023 in the Special Investigation Unit, where comprehensive analysis of claims data was conducted and fraud prevention training was developed. Additional roles at Lemonade included Catastrophe Adjuster and Claims Experience for Homeowners & Renters, contributing to high levels of customer satisfaction and exceeding performance metrics. Prior experience at State Farm included positions as Auto Claims Coach and Auto Claims Adjuster, where training and compliance were emphasized. Earlier experience as Learning & Development Manager and Registry Manager at Bed Bath & Beyond showcased skills in employee development and customer service. Kaitlyn holds a Bachelor of Arts in Business Communication and a Minor in Sustainability Studies from Arizona State University.