Rahul Ludhani is an Enterprise CRM, Rewards, and Loyalty expert with over 14 years of experience in transforming customer engagement ecosystems for premier financial institutions. Rahul has held significant leadership roles, including Vice President of Rewards & Loyalty at Axis Bank and currently serves as Head of Partner Solutioning & Loyalty at twid. They have demonstrated expertise in loyalty program strategy, digital transformation, and revenue growth leadership, particularly within the banking and fintech sectors in India and the UAE. Noteworthy achievements include boosting digital transaction efficiency by 50% and delivering substantial growth in customer acquisition and retention rates.
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