Amber Small

Amber Small is a Senior Manager of CRM Product at Twilio Inc., where they develop and execute the strategy and vision for Salesforce CRM, focusing on Quote-to-Cash and opportunity lifecycle processes. Previously, Amber held multiple positions within Twilio, including Senior Business Analyst and Senior Manager of Quote-to-Cash Products, leading significant organizational transformations that supported revenue growth. With a background in various roles at Northrop Grumman Corporation and PresenceLearning, they have gained extensive experience in product management, business analysis, and Salesforce administration. Amber is currently pursuing a Bachelor of Business Administration in Management and Economics at James Madison University.