Anna Cupial is an experienced billing and data specialist with a strong background in customer support and analysis. Currently serving as a Billing Specialist at Twilio since January 2022, previous roles include Billing Specialist and Customer Specialist at Zipwhip, and a Business Analyst at Amazon Web Services (AWS). At AWS, Anna assisted customers with financial solutions, utilized SQL and Excel for data analysis, and ensured project execution through a data-driven approach. Additional experience includes quality control, technical support, and teaching English as a foreign language. Anna holds multiple degrees, including a Master's in Linguistic/Translation and a Master's in Eastern European Studies from Jagiellonian University, alongside continuing education in Data Modeling and Database Administration from Bellevue College.
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