Brian Hancock is a self-motivated tech professional with 20 years of experience in technology, currently serving as a Technical Account Manager at Twilio. They provide technical support to strategic customers and resolve complex technical issues while enhancing the customer experience through proactive guidance. Previously, they held various roles at Cisco, AT&T, and Bank of Hawaii, where they managed software implementation projects, led troubleshooting efforts across diverse environments, and collaborated with multiple teams to drive improvements in system processes. Brian holds degrees in Computer Information Systems from Texas A&M University and the University of the Incarnate Word.
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