Brian McLean is a seasoned technical support professional with extensive experience in leadership and operations within the support services domain. Currently serving as Sr. Manager of Technical Support at Twilio since April 2022, Brian has previously held key roles at OneLogin, including Director of Global Support, where responsibilities included leading a global technical support organization and enhancing customer experience. At OneLogin, operational leadership focused on delivering exceptional customer experiences led to significant team growth. Earlier career highlights include roles at Parachute as a Support Engineer and PriceSmart as a Network Administrator, where Brian managed IT infrastructure and provided high-level technical support. Brian holds a Bachelor of Science degree in Business Administration with a focus on Information Systems from San Diego State University.
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