Cesar Hernandez is an experienced support and operations manager with a strong background in technical support and service implementation. Currently serving as Support Manager and Escalation Manager at Twilio since November 2021, Cesar previously held multiple roles at NICE Ltd from November 2016 to November 2021, including Expert Operations Services Support and Professional Services Engineer. Key responsibilities included managing technical support in Trader Voice environments, performing health checks, and overseeing incident repairs. In earlier roles, Cesar demonstrated expertise as Technical Support Manager at Micro Red, C.A. and gained operational experience at The Walt Disney Company. Cesar holds a degree in Computer Engineering from Universidad Valle del Momboy.
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