Char M.

Char M. is a seasoned professional with extensive experience in account management, compliance, and customer service. Currently serving as a Technical Account Manager at Twilio since February 2021, Char previously worked as a Compliance Specialist (L3). Char's prior roles include Vendor Compliance Manager at Citizen Watch America, where responsibilities involved implementing and reviewing operational requirements to maintain successful trading partner relationships and prevent chargebacks. As an Experience and Quality Supervisor at HONK Technologies, Char focused on mediating customer complaints to improve the Net Promoter Score. Char also has experience as a Chargeback Operations Supervisor at Verifi Inc., overseeing daily call center operations related to chargeback disputes, and served as a Sr. Investigative Analyst at Herbalife, enforcing compliance with marketing regulations. Char holds a High School Diploma from El Camino Real High School.