Charles Town is currently the Director of Personalized Support at Twilio, where they focus on enhancing customer service in the SaaS and CPaaS sectors. Previously, they held leadership positions at TechExcel, including Head of EMEA and Senior Manager, and worked as a Service Consultant at Accenture. Charles also contributed to personalized support initiatives as a Sr. Manager at Twilio from 2019 to 2022. They are pursuing a B.S. in Computer Science, a B.A. in Asian Studies, and a degree in Math at The University of Texas at Austin.
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