Ethan L. is a seasoned technical account manager with extensive experience in leading teams and managing critical technical issues across various industries. At Twilio, Ethan holds the position of Principal, Technical Account Manager, having transitioned from a Staff role within the same company. Prior to Twilio, Ethan served as the Technical Account Manager and Professional Service Team Lead at UiPath, successfully overseeing a ten-member team and collaborating with multiple business units to meet automation goals for a prominent retail client in Japan. Ethan's experience includes building a technical support team for a major French pharmaceutical company at Cognizant, demonstrating strong team management and problem-solving skills. Additionally, Ethan's background includes work as a Senior Software Engineer at Azbil Corporation. Educational qualifications include a Master of Engineering in Computer Science from the University of Tsukuba and a Bachelor's degree in Software Engineering from Central South University.
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