Heather Chan

Heather Chan is an experienced technical professional with a background in account management and engineering, currently serving as a Technical Account Manager at Twilio since November 2022. Previously, Heather contributed as a Technical Support Engineer at Lattice, where responsibilities included providing technical support for various integrations, troubleshooting issues, mentoring new hires, and creating internal documentation. Heather's earlier roles include Customer Success Engineer at Simpplr, where implementation support and collaboration with engineering teams were key focus areas, and multiple positions at Guidewire Software, progressing from Implementation Engineer to Implementation Engineer III, involving software development and mentoring. Heather holds a Bachelor's Degree in Computer Science from California State University - East Bay.