Henri Soom

Henri Soom is a Senior Manager of Technical Program Management at Twilio, with a focus on Automation PMO, where responsibilities include the case management system build phase and program launch preparations. Prior experience includes roles as Staff Technical Program Manager at Twilio, streamlining processes for Routing Requests, and Business Analyst, enhancing efficiency in Business System integrations. Henri has a background in financial analysis from Ericsson, participating in software supply management and data analytics. Previous positions include Project Manager at Startup Estonia, Corporate Procurement at Novo Nordisk A/S, Business Controller at Lufthansa, Sales Associate at Adidas Y-3, and Client Service Professional at H&R Block. Educational credentials include a Master’s Degree in Service Management from Copenhagen Business School and a Bachelor’s Degree in Management & Organizations from the University of Alaska Fairbanks.