Jake Hobby is a seasoned Technical Account Manager currently at Twilio since October 2023, previously holding the same role at Khoros from February 2018 to July 2023. At Khoros, Jake developed and maintained trusted relationships with enterprise customers, facilitated internal team actions, and resolved customer issues through product expertise. Prior experience includes positions as Associate Technical Account Manager and Technical Escalations Manager at Khoros, Product Support Specialist at Aurigo Software Technologies, Client Success Manager at eRelevance Corporation, Wordpress Technician at WP Engine, Quality Assurance Web Specialist at Trion Worlds, Inc., and Content Editor at Macupdate. Jake holds an educational background from the Connecticut School of Broadcasting, completed in 2007.
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