Jarrel Thomas is a Technical Support Engineer 2 at Twilio, specializing in email fraud and security. Responsibilities include investigating escalated email support issues, authoring incident post-mortem reports, and providing high-level customer support for complex email issues. Previous experience includes a role as a Desktop Support Specialist for the City of Redlands, managing computer systems and liaising with departments to enhance technological environments. Jarrel also served as a Panelist at Chezie, discussing community-building for Black employees, and has a background in IT support and management from various organizations, including Santa Rosa Academy and RDO Equipment Co. Jarrel holds a Bachelor of Applied Science in Computer and Information Systems Security and Web Technologies from the Florida Institute of Technology.
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