Jonathan Watson

Jonathan Watson is an experienced technical leader with a strong background in account management and support engineering at Twilio, where significant contributions include training program development, customer contract solidification, and team leadership in personalized support. Prior roles include systems architecture at West Corporation, telecommunications engineering at Sallie Mae/Navient Solutions, and SIP systems engineering at Interactive Intelligence. Jonathan has a Bachelor of Science in Computer Technology from Ball State University and has demonstrated expertise in building relationships with product groups, extensive knowledge of voice regulations, and developing customer-focused documentation and processes throughout a diverse career in technology support and engineering.