Larry E. Hernandez is a seasoned professional in customer success with a robust background in managing and developing teams. Currently serving as Senior Manager of Customer Success at Twilio since January 2017, Larry has led a team of 16 to achieve a 130% year-over-year annual recurring revenue retention rate, significantly reduced customer escalations, and spearheaded the establishment of various teams to enhance customer engagement. Previously, Larry held positions at Exigis as Director of Account Management and Operations and at Marsh as Senior Consultant, illustrating a comprehensive career in account management. Larry holds a Bachelor’s Degree in Journalism from San José State University and a Web Development Certification from freeCodeCamp.
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