Mark Brazinski

Mark Brazinski is a seasoned Principal Product Manager with extensive experience in product oversight and integration. Currently at Twilio, Mark is responsible for the Twilio Flex Contact Center Taskrouter and Agent Experience products, focusing on scalability, feature enhancement, and the integration of machine learning and AI capabilities. Prior roles include leadership positions at Workday, where Mark managed post-acquisition integrations, and UJET, where Mark drove initiatives in automation for contact center solutions. Earlier experience includes significant contributions at HelloSign and Apttus in product management and API strategies. Mark holds advanced degrees from the University of Illinois Urbana-Champaign and UC Berkeley, alongside a strong athletic background as a Student-Athlete at UC Berkeley.