Mauro Failli is a Senior Global CX Consultant and team lead for Twilio Foundry, where they focus on inspiring executive engagement visions. With over 20 years of industry experience, their expertise includes communication technologies, IT service management, and customer engagement management. Mauro has held various roles at Twilio, including Solutions Architect and Principal Global CX Consultant, and previously worked at companies such as Mitel Networks and Maryland Telephone. Currently, Mauro leads technical advisory and operational initiatives within Twilio’s Executive Engagement Programs.
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