Michael Crouch is an Expert Technical Program Manager at Twilio Inc., with over 20 years of experience in software engineering and service delivery. They have held various roles in program and project management at companies including Genesys, Interactive Intelligence, and Ontario Systems, demonstrating expertise in project planning, risk management, and customer relationships. Michael has also served as Director of Operations at Welch & Company, where they oversaw IT and operational infrastructure. They hold an MBA from Anderson University and a BS in Computer Science from Ball State University.
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