Rob Hatch is a seasoned professional with extensive experience in program management and risk mitigation within the technology and tourism sectors. Currently serving as the Principal Program Manager at Twilio, Rob leads efforts in fraud operations incident response and automated onboarding controls. Previous roles include Program Manager at Twilio, where a new escalation management program was designed, and Risk Incident Manager at eBay, focusing on fraud detection and incident management. As a founding team member at AdventureHero, Rob contributes to enhancing the online presence of local tour operators. Additionally, Rob has experience in technical writing and project management with CHOICE Humanitarian and served in various roles at eBay, including Asset Protection Investigator. Educational qualifications include a Bachelor's degree in Professional, Technical, Business, and Scientific Writing from the University of Utah and an Associate's degree in Computer and Information Sciences from Salt Lake Community College.
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