Simona Ursan

Simona Ursan is an experienced professional in incident and service management with a strong background in the technology sector. Currently serving as the EMEA Incident Command Manager at Twilio since January 2021, Simona has played a pivotal role in developing incident response protocols and leading critical incident triage. Previous roles include Digital Trust Services Support Manager at IDEMIA, where Simona managed L1 and L2 support teams, and roles in service management and technical leadership at Orange Romania. Simona's experience also encompasses educational volunteer work and technical roles across various companies, including Ericsson and Oracle Corporation, complemented by a Bachelor's degree in Industrial Networks and a Master's in IT&C Security.