Sofia Maldonado is an accomplished professional with extensive experience in customer success, technical support, and risk management within the technology sector. Currently serving as a Technical Account Manager 3 at Twilio since August 2025, Sofia previously held roles at Netskope and Twilio, including Customer Success Manager and Fraud Operations Specialist 2, respectively. Prior experience includes customer success positions at Cisco, where Sofia demonstrated expertise in SaaS and networking, and leadership roles in technical support at Microsoft. Sofia's background also features significant experience in logistics and operations management at MoLo Solutions and Wells Fargo, as well as legal experience as a defense lawyer with USAID. Sofia holds multiple degrees, including a Bachelor's in Laws from Universidad Santo Tomás and a Diplôme d'études approfondies in Project Management from Universidad de los Andes.
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