Stephanie Warnock

Stephanie (Cheong) Warnock possesses extensive experience in customer success operations and strategy, currently serving as a Manager in GTM Strategy & Operations at Twilio since May 2021. In this role, Stephanie leads business operations for Twilio Segment’s Customer Success, Renewals, Solutions Architect, and Partnerships teams. Previously, Stephanie held multiple managerial positions at Segment, focusing on customer success and partner operations. Stephanie's earlier career included advisory consulting roles at Guidehouse and PwC, where expertise in business process re-engineering, project management, and organizational development was applied to clients in government sectors. Educational credentials include a Master’s degree in Public Policy and Management from Carnegie Mellon University and a Bachelor’s degree in Social Science with a concentration in International Studies from UC Irvine.