Steven Epstein is an experienced technical account manager at Twilio Inc. since April 2018, focusing on key account management, technical troubleshooting, and customer support. Prior to Twilio, Steven worked as a Senior Support Engineer at SendGrid, where responsibilities included managing high-impact client support and driving department goals. Experience also includes roles as an Account Executive at Sonnet Technologies, where customer relations and account management were key, and as an Expert at Apple Inc., where Steven led sales efforts and team training. Earlier positions include Production Manager at Omni Digital Services and Customer Service Lead at Circuit City. Steven's education includes studies at Chapman University and Marymount Manhattan College.
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